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(last updated August 2014)

General

Order Process

Emergency Services Products

RSG Engineering Limited reserves the right to request confirmation of your authorisation for purchasing of warning products for the Emergency Services (i.e. blue light equipment).

RSG Engineering Limited reserves the right to refuse any orders placed for the purchase of Emergency Services products without authorisation.

Once you have been confirmed as being eligible to order Emergency Services products, we will not require confirmation on any further orders that you make.

Prices

Delivery

Standard delivery charges and times apply to the Mainland UK only (excluding Highlands & Islands).

Standard delivery charge is £5.00 for goods up to 10kg.

Standard delivery is next day, but not guaranteed, from date of despatch.

For urgent requirements we are able to offer the following guaranteed next day services, for goods up to 10kg in weight and under £500:

We will be pleased to discuss alternative offerings and competitive prices on special deliveries at the customers request and to suit their specific requirements. Please contact our sales department on 01543 438800 for details.

Returns

Unwanted Goods

RSG Engineering Limited offer a 30-day returns policy for goods no longer required or ordered incorrectly. This will be subject to a 20% handling charge (minimum charge £5.00)

Unwanted Goods under Distance Selling Regulations

The Distance Selling Regulations give the Customer the right to change their mind and to cancel an order within 14 working days. Reasonable care should be taken whilst the goods remain in their possession and goods must be adequately packaged when being returned back to RSG Engineering Limited. For customers whose transactions are covered by the Distance Selling Regulations, the 14 day cooling off period is inclusive within the 30-day returns policy.

Faulty Items

RSG Engineering Limited warrants the goods and services it provides against defects in material and workmanship, providing that the product has been installed and operated in accordance with the manufacturer’s recommendations. This warranty is between RSG Engineering Limited and the original Purchaser of the goods, and is subject to the following exceptions:

In the event of any need to return faulty goods, a Customer Non-Conformance (CNC) Number must be obtained by calling 01543 438800. This number must be clearly identified upon any paperwork returned with the goods. The serial number of the item must be provided, along with a brief explanation of the fault. Goods must be returned to RSG Engineering Limited securely packaged as damages in transit are not covered by the warranty.

During the warranty period, RSG Engineering Limited will repair, or replace if unable to repair, any goods that are found to be defective. RSG Engineering will return the repaired/replaced unit to the Customer.

 
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